Customer Service\Technical Support Your satisfaction is very important to us. Greyware has a reputation for fast, courteous service, and for products that do exactly what they claim to do. We will do whatever we can to ensure that you are pleased with both our software and our service. Basic Free Upgrades and Technical Support All Greyware Automation Products software includes one year of free email-only tech support (see Email Support below) and free minor upgrades. A minor upgrade is a patch or enhancement that does not change the version number. For example, if the version number changes from 2.4 to 2.5, this would not be a free ugprade. Annual Software Maintenance Contract/Priority Support You can enhance your support options and protect your investment by getting an annual software maintenance contract. Annual maintenance gives you unlimited priority tech support by phone or email, and unlimited upgrades of any kind during the year. You can choose to purchase an annual software maintenance contract when you purchase your software through the online store or by contacting us directly. Annual maintenance automatically renews every year (we'll send you a bill), and as long as you pay the renewal, you can continue getting unlimited phone and email support and unlimited upgrades. Software maintenance coverage must be purchased in minimum increments of one full year. Maintenance must be purchased within one year of the date of original purchase. Maintenance coverage cannot be purchased or renewed if more than one year has passed since the original purchase (or since the previous maintenance period expired). The coverage period for software maintenance starts at the date of original purchase. Maintenance coverage must be maintained continuously from the date of original purchase; if maintenance is not purchased at the time of original purchase, or if maintenance renewal payments have lapsed, the prorated cost to make the coverage period continuous will be added to the cost of the maintenance purchase/renewal. Ways to obtain Technical Support Online KnowledgeBase We maintain an online knowledgebase of commonly-asked questions and their solutions. If you are having trouble with one of our products, you should search the knowledgebase before asking for tech support. Hint: Be sure the  Knowledgebase checkbox on the search page is checked when you do your search. Email Support All customers may write to techsupport@greyware.com at any time for technical assistance. We answer most queries within a business day (and often within an hour or two). Software Maintenance Contract customers should note that email inquiries after hours are usually responded to faster than phone messages, because email always gets routed to the technicians on duty, whether they are in the office at the moment or not. Priority Phone Support Customers with a Software Maintenance Contract may call 972-867-2794 for technical support during regular business hours. After hours, you may leave a voice-mail message, and we will call you back as soon as possible (no later than the next business day). Our normal business hours are 9:00 AM to 5:00 PM Central time, Monday through Friday. We observe most U.S. national holidays. It is 6:43:08 AM on Thursday in Dallas at the moment. The office is closed right now, but you may leave a voice mail at 972-867-2794. Better yet, send an email to techsupport@greyware.com.