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Kb > Knowledgebase Article KB1001.007

KB1001.007
Problem: Comments license key does not apply on a new server

This article applies to Comments.

Last Updated: 23 May 2002

Problem

    If you move Comments to another server, or rebuild your existing server from scratch, Comments will lose its registration information.

Details

    The license information for Comments is kept on an Windows instance basis. This means that if you rebuild the server (reformating or reinstalling Windows), or move Comments to another machine, you need a new license key.

Solution

    Log onto your Greyware account and download a new license key. Follow the instructions for applying the key to your new installation. There is no fee for getting a new license key.

    If you don't have an Greyware account set up, but have purchased a license for Comments in the past, please write to Tech Support and ask for the new license key.

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