Greyware Automation Products, Inc.
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Service > Purchasing Information

 Customer Service\Purchasing Information

    Registering Shareware
      Some of our shareware products have a registered version of the software, or require a license key to continue operating. We will supply download instructions for the software or key upon receipt of payment (see Shipping section below).

      The best way to order and pay for licensed versions of our software is to use the Online Store. You may order from the store using a credit card or arrange to pay by mail.

      The current pricing and license options for our products can be found on our Licensing Information page.

    Payment Methods


      All payments must be received in United States Dollars (USD).

      We accept Visa, Mastercard, Discover, American Express, money orders, company checks, or personal checks drawn on US banks. If purchasing by check, please allow 5-10 working days for payment to be processed.

      Payments from outside the United States are best handled by credit card when possible. Bank wires can be arranged; however, they are subject to additional surcharges to handle the various bank processing and transaction fees. You may also pay by check or money order, provided the check is payable in US funds and drawn on a US bank.

      We accept Purchase Orders by mail, fax, or email. If you do not already have credit established with us, we will invoice against your first PO and deliver the software upon receipt of payment. Thereafter, you may be eligible for Net 30 terms on future purchases up to your assigned credit limit (Note: Resellers are not eligible for payment terms).

      Send your Purchase Order to us at the address(es) shown below.

      Email

      General Info:  info@greyware.com
      Sales:  sales@greyware.com
      Tech Support:  techsupport@greyware.com

      Phone and Fax

      Office:  972-867-2794
      Fax:  972-208-1479

      Mailing Address

        Greyware Automation Products, Inc.
        308 Oriole Ct
        Murphy, TX 75094
        USA
    Shipping
      Delivery of software is by electronic download from our site. Once your order is processed, you'll be supplied the necessary download instructions to obtain the registered software and/or required license keys in an email sent to the address you've provided us in your My Account listing. It is your responsibility to ensure that you keep your account information current. Greyware cannot be responsible for misdirected email.

      Software may be delivered on physical media and/or a physical license certificate provided on request for an additional $15.00 to $45.00 US charge (depending on the product, delivery address, and delivery method requested). Media and shipping charges are not refundable under any circumstances, but we will replace any defective media within 30 days of original shipment if you notify us in writing within that period of the problem.

    VARs, Dealers, and other Resellers


      Greyware Automation Products sells primarily direct to corporate and personal end-users. We do not currently have an authorized reseller or dealer program. However, in the event a customer has a requirement to purchase only through a particular reseller, we can arrange special pricing to the reseller to accomodate them. The discount provided varies by product and quantity, and is subject to certain restrictions and requirements. Please inquire for details.

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